Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40548 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73633 Views
  • 7 replies
  • 12 Helpful

BILL

I have been an EE broadband subscriber for 2 years, for 6 months I have a TV phone and an EE card, until now I have no billing account or anything, if I miss a payment, that means I don't have money in the account and then I want to pay, I can't beca...

New hub just flashing aqua?

Hello guys.broadband was activated today but I’m just getting a flashing aqua ? Only just managed to plug it in tonight, is it updating its firmware or is this normal?

Home Internet

I was supposed to be moving house but unfortunately it's not ready yet and my Internet connection has already been turned off while am still in the old property can I get reconnected until I leave? 

Tommyie by Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

Changeover bt to tnt

ever since bt changed to tnt sport channels have not run properly keeps stopping then reloads then restarts **bleep**

tvrtone by Investigator
  • 274 Views
  • 1 replies
  • 0 Helpful

Account closure complaint

Hi, I cancelled my EE broadband in March and was told my account would be closed and a final bill issued.It is now nearly September and I still haven't received this or the refund I am owed.I keep receiving bills and demands for payment (including a ...