Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40385 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73119 Views
  • 7 replies
  • 12 Helpful

EE offer

This was outside Leamington Spa store BT and EE only offer Broadband Packages up to 70mps in my area I can’t get full fibre 

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JonnyIT21 by Investigator
  • 88 Views
  • 3 replies
  • 0 Helpful

Cancellation of Broadband Contract

Just joined EE/BT with fast fibre.  Assured that my landline number would be retained. It was not!  A neighbour had a similar problem  and has been waiting 4 weeks for rectification. After phoning 150 on the day of installation I was eventually  told...

corntaff by Investigator
  • 84 Views
  • 4 replies
  • 3 Helpful

Internet not working

Hi. I have used EE broadband for two weeks. There was no problem until last night. The device keeps flashing orange. What should I do?

Replacement Router for Smart Hub Plus on 1.6G Service

Hi, Would be interested in your recommendations for a replacement router for my Smart Hub Plus. Just been moved over to the new top 1.6G full fat fibre service, engineer came out and upgraded ONT. Speedtests to PC showing speeds maxing at 1 gig. I ha...

iceman10 by Investigator
  • 163 Views
  • 7 replies
  • 1 Helpful

EE/trackorder link not working

Hi all, I have recently purchased broadband with EE. I was approached by reps at my door ( i don't mind changing broadband provider anyway, as moving house, and my current one doesn't have lines in). I was told because it's a new build and no set mov...

Wrong Billing date

Hi everyone,My broadband was installed on the 8th of March and my account was thrown into overdraft overnight this morning. I was told i would be billed after a month on installation,can anybody help me why my bank account was thrown into overdraft?

Akinty by Visitor
  • 31 Views
  • 2 replies
  • 2 Helpful

Broadband

Hello, when I joined EE from plusnet I was told that if you come over to us we will pay any fine that you have to pay plusnet. Plusnet took the money but have not heard anything about getting it paid into my account from e.e.

Parental controls

Hi, have recently been moved across from BT where i was happy, to EE for broadband. It hasnt been a smooth transition by any means. Now having trouble with Parental controls. Have grouped phones and tablets and in that group set controls to strick bu...

BT Cloud error code MBB3-04

Since migrating my broadband from BT to EE I am unable to log onto my BT Cloud account, I keep getting a "sorry there was a problem, please try again later. Error code MBB03-04" message. I thought people who migrated would still keep their BT Cloud a...

New to EE

I upgraded yesterday to EE broadband but on receiving direct debit instructions my name is wrong I was with BT so hopefully bills carry on getting paid as I’ve tried calling was told I’d get a call back yesterday but nothing went on to chat was told ...