Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40547 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73625 Views
  • 7 replies
  • 12 Helpful

broadband problems

I've got part of my problem sorted out by openreach/ee broadband phone helpline, but I'm going to post from the begining of my issues, as there are ongoing problems.Last Friday, my broadband was coming and going, sometimes connecting and sometimes no...

rugsu by Valued Contributor
  • 587 Views
  • 16 replies
  • 9 Helpful

Resolved! Broadband

I got my broadband fitted on the 26th of October 2023 and I have still not received my account number to be able to see my bills , pay my bill 

Bethp03 by Visitor
  • 196 Views
  • 1 replies
  • 0 Helpful

Resolved! BT To New EE?

Hi there, I’m Currently on BT Fibre 2 (6 months into 24 month contract) and not sure if switching to New EE Broadband is a option yet as I’m still very early in the contractshould I stick with BT or call to switch over/look at options? Don’t wanna be...

RocketPup1 by Prodigious Contributor
  • 2375 Views
  • 25 replies
  • 4 Helpful

Overdrawn account

I called and got my payment date changed and it was confirmed to be taken on the 8th as that's when the money would be available, however they've taken the payment today and left my bank overdrawn and me unable to get food today. What am I supposed t...

LeclercSZN by Established Contributor
  • 812 Views
  • 10 replies
  • 1 Helpful