Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I’ve just switched from BT Broadband to EE. Previously, I had a BT Router and a Black Disc which created a mesh network. I now have a Smart Hub (SH31B) and have a white Smart WiFi extender (SW10A) which I assumed would do the same as my old BT dis...
Does the new EE SH+ support a (or many) guest networks? I read somewhere here that it does but I see no sign of it neither in the router i/f nor in the apps. If so, where is it?
I have carried a comparison of the sync speeds of the new EE SH+ against previous EE routers over a VDSL2 connection: EE SH original: 74.3 / 20.0 Megs.EE BrightBox2: 74.1 / 20.0 Megs.EE SH+ : 69.0 / 19.6 Megs. Of course, this may not be of much relev...
Just moved into a house which seems to have multiple sockets but the fibre line is connected to a GPON terminal. EE have said fibre will be switched on on the 16th. Just wondering if anyone knows what the GPON terminal is and should I plug router int...
I have just received an offer for EE Broadband and unlimited data sims. It looks good, however I cannot go ahead and order it as I keep being accosted by the following screen:Is EE aware that this is happening? Do they care? It's been like this for o...
Hello,Following the introduction of ‘New EE’ I’ve agreed to move my broadband from BT to EE. Whilst going through the sales script I queried whether I would be charged a disconnection fee by BT, which I was assured I wouldn’t. I’ve since received an ...
Someone was due to phone my husband at 3pm today regarding tv package and business phone package. Unfortunately the business consultant failed to call. Not very impressed as we altered plans so we could take this call. Take it our business is not req...
Since setting up our how broadband to EE and with faster speeds for gaming I can't seem to play any cloud gaming on my Xbox game pass, every game on there says lon queues ahead but loads of my friends who also pay Xbox don't have this issue. Any else...
I am hoping to move home soon, if I do will I have to take my present router with me, or will I get a new one ?
Hi, I feel like I have been going round and round in circles over the last 4 weeks with advisors filling in forms to try and resolve the issue but never getting further than that - I don’t know if anybody has any tips to get this resolved. I changed ...
