Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I have recently moved from BT to EE digital home phone. At the moment I am using my BT phones with an adapter supplied by EE to connect to the hub. However, I would much prefer to use new phones that connect directly to the Hub. I am not sure wha...
Hi, i’ve had a similar issue. I migrated from BT to EE equipment due to BT accidentally closing my account due to an “admin error” so went with it and got the fttp 900 package, already had the fibre installed just needed the extra speed and the perk...
Hi there,What the title suggests....went to reset my extender last night as it had started flashing green, and for the life of me, it will not reset or stop flashing green?There is nothing in the leaflet supplied with the device as to what this issue...
Hi,I switched from EE to BT Broadband on 08.11.23 (as part of my wife's EE Mobile deal).We have paid our first payment for the BT service but we are still being charged for our old EE broadband. I assumed it would be a straight switch and I wouldn't...
Hello All,A very interesting experience today as all of my devices, Smart WIFI and Smart connect suddenly started to flash Aqua (pairing to Hub my understanding). This when on for about a hour when my EE Smart Hub Plus lost connecting and went RED a...
I have set up a montly direct debit with EE for the broadband service. After an automatic compensation, there is now credit in my account.How can I pay my next bill using the credit? Will EE still take my direct debit next month, as I cannot find the...
Hi there Until recently I have had smart bulbs working with my Amazon Alexa. They suddenly stopped working and I can't get them connected. I read that I can split the bands so I can fix the problem and I have managed to find how to do it but I'm worr...
HiI have just switched from BT to EE internet. I’m trying to access my new bill in my existing EE mobile account. It’s asking for account number which has been not given fully to me via email. How do Zi set it up ?
I am v new to EE albeit a long time user of BT WiFI and landline.I requested EE CEO assistance by email 48 hours ago. marc.allero@ee.co.ukNeither he nor any one on his behalf have replied.I am expected to pay £80 ++ monthly for WiFI & landline (non-b...
Hi is there something wrong with broadband mine been off about 1 hour
