Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi guys just a quick one I returned my modem back to EE on the 30/03/2024, I keep on getting emails from EE that you have not received the package the tracking number is QX*********could you please check your details please as don’t want to be charge...
Hi,Anyone else unhappy that broadband parental controls are not available for "legacy accounts"? I upgraded my broadband only in November thinking I would have access to the parental controls that are heavily advertised. But no. I don't have access t...
I have just signed up for 300mbps, stay fast gte 150mbps. Trouble is the speed I get fluctuates wildly when I test it from about 30 to 200mbps. When Openreach come out they get 300mbps on their super mobiles and say it's my slow old laptop. Problem i...
Hello,I just purchased a new package and got sent a link to create an EE ID under my package. I did this but then it wouldn't let me login to the account. I tried resetting the password and it said account didn't exist. I then went to create a new ac...
We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they ...
Just switched from BT to EE for Broadband and Landline (digital landline), shocked to receive such a large bill for first month when all my local calls were free with BT. £32.67 charge this month and no detail useage report available. Also.paying £3 ...
I am totally dissatisfied with my experience with ee. I have been with the service for many years with my phone and had no problems. I contacted ee to explore having a tablet, and the salesperson offered a fantastic deal. following negotiation, we ...
we just got ee wifi after being on bt for a few years and i had no prior issues, i had my tp link power line adapters connected to my router and my pc to give me internet and ever since we started with ee i haven’t been able to get wifi almost at all...
Hello I am currently on full fibre 900 and wish to downgrade to full fibre 150 as i am within my cooling off period , i spoke to EE agent yesterday (Date 10-4-24) this agent accepted my downgrade request and texted me a link for me to approve documen...
I am appaled at the service I have received from BT /EE. I am texting whilst on hold for the 3rd time today, incompetent guides drop the call when they look at the notes. weak people I moved house 9 weeks ago and although an existing BT /EE customer ...
