05-04-2019 01:57 PM
@katie34 You need to call customer services about this so an engineer to come out and diagnose the problem.
05-04-2019 02:35 PM - edited 05-04-2019 02:39 PM
Try plugging the phone into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
Calling EE out before you confirm this test risks you paying over £100 for them to fix faults in your own home wiring.
Reconnect the router & post the full router stats & System Uptime when plugged into test socket.
Is the issue any better?
by Marmar 3 weeks ago