by Drifty Established Contributor
Established Contributor

Xbox live keeps dropping on fibre bright box 2

Xbox live keeps dropping on fibre bright box 2 on games and when I'm watching something on netflix it has been happing in last 3 weeks everyday.

I'v checked xbox live status all good there and I have to reboot xbox in order to fix the problem.

 

I have PC and Xbox both wired to the router the pc has not drop out or anything just xbox.

 

This is my system log on pastebin

 

Any Ideas Thanks

David

3 REPLIES 3
by Grand Master
Grand Master

Re: Xbox live keeps dropping on fibre bright box 2

Welcome to EE's Home Broadband Forum.

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Drifty Established Contributor
Established Contributor

Re: Xbox live keeps dropping on fibre bright box 2

STATUS
 	Configured	Current
Line Status	--	UP
Link Type	--	Fast Path
Operation Mode	Automatic	G.993.2 (VDSL2)
DATA RATE INFORMATION
Upstream	19999 (Kbps)
Downstream	67510 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data	Upstream	Downstream
Noise Margin	6.9 (dB)	5.0 (dB)
Line Attenuation	0.0 (dB)	16.8 (dB)

Indicator Name	Near End Indicator	Far End Indicator
Output Power	7.0 (dBm)	12.8 (dBm)
Fast Path FEC Correction	1555967	66382
Interleaved Path FEC Correction	--	--
Fast Path CRC Error	0	0
Interleaved Path CRC Error	--	--
Loss Of Signal Defect	1	0
Fast Path HEC Error STR	0	0
Interleaved Path HEC Error	--	--
Error Seconds	387	6462
STATISTICS
Received Data	26687639 (Kbits)
Transmitted Data	16122836 (Kbits)
 
System Uptime is: 338:08:24
Current Time/Date is: 02:15:54 21 Jun
 
 
by Grand Master
Grand Master

Re: Xbox live keeps dropping on fibre bright box 2

Your BB connection is fine & has been running continuously for 14 days. The fault must be with the XBox.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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