What are you getting at the mo'? What EE package are you on?
normally were getting 72mbits/sec. Lately(for obvious reasons) were getitng about 40, but since were working from home wed like to know if we can get a higher package
What obvious reasons? There no reason why you should have gone down from 72 Meg to 40 just like that.
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
@Jon_K : I'm not sure what you mean. Switching a device from a WiFi connection to Ethernet would make that connection more reliable & consistent but would not affect the bandwidth of the BB.