25-03-2020 01:22 PM - edited 27-03-2020 05:41 PM
The current situation with Covid-19 means that a lot more of us are working from home than ever before.
We've received some calls from customers having issues using their work laptop at home and this has at times been due to either a VPN (Virtual Private Network) needing to be set up or a request from a customer to Port Forward on their Hub.
Most modern VPN clients should work seamlessly with our hubs and they are pre-configured with open ports to handle traffic and allow internet access. However, some ports are closed and in order to run certain specified services such as mail servers, gaming servers, remote access via VPN, you may need to open an extra port to allow traffic through. This is port forwarding and whilst it should rarely ever be required these days due to automated processes and interfaces, it’s possible you may need to.
26-05-2020 11:18 AM
In the last couple of days I've been having issues with home VPN and router connectivity. I'm experiencing multiple, very short lapses in connectivity with the router each day. This affects phone, TV and laptop.
It is a particular problem with my work VPN because it signs me out, forcing me to follow a convoluted sign-in process each time. I'd say this is now happening around five times per day, which is very frustrating.
No problems at all until 24/5 evening time in the UK. What is going on?
26-05-2020 11:35 AM
@chris-pleasance : Does it happen when not using VPN?
Is it a complete loss of BB or just the wireless devices discon'ing?
Which router have you?
26-05-2020 02:56 PM
I believe it is happening when not on VPN - my phone has been giving me notifications to sign in to the network which I think are also caused by the outages. This usually resolves on its own within a few seconds and isn't a problem.
I've noticed that the VPN logs out at the same time I get the phone notifications, but logging back in to the VPN is much harder and causes me issues.
I also think it's a complete loss of BB, but since it only lasts a second or two it is hard to tell.
I'm not sure what type of router, but we only received it in January so I assume it is the most recent one?
26-05-2020 04:45 PM
I also think it's a complete loss of BB, but since it only lasts a second or two it is hard to tell.e most recent one?
As a resync takes about 20 secs, I don't think so.
For an EE Smart Hub try separating the wireless channels. Look on the Advanced Settings / Wireless page of the SH where there is a button at the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then you will be able to choose which SSID your devices connects to.