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Work VPN can't connect via Ethernet cable and Brightbox2


My partner is being forced to work from home but is unable to do so as she can't connect via VPN.... Interestingly she was told that EE block VPN when she rang the EE helpline yesterday.

The following info may be of use: 

This page shows information about your DSL connection. If you are using Ethernet Broadband then this page is not applicable.
Configured Current
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
Upstream 20000 (Kbps)
Downstream 64837 (Kbps)
Operation Data Upstream Downstream
Noise Margin 7.0 (dB) 6.2 (dB)
Line Attenuation 0.0 (dB) 15.1 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 0.3 (dBm) 0.3 (dBm)
Fast Path FEC Correction 1335 22
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss Of Signal Defect 0 0
Fast Path HEC Error STR 0 0
Interleaved Path HEC Error -- --
Error Seconds 0 2
Received Data 7304556 (Kbits)
Transmitted Data 1094256 (Kbits)

This page shows various system events like administrator login/logout, broadband connection status.
System Uptime is: 02:51:09
Current Time/Date is: 02:51:09 01 Jan Link

Samknows Exchange check
Kettering EMKTTER Northamptonshire East Midlands

Samknows Whitebox (Month) Results
Download Speed (Combined)
59.1 Mbps
Upload Speed (Combined)
17.9 Mbps
17.6 ms
Packet Loss
0.0154 %
Jitter Down
0.36 ms
Jitter Up
0.43 ms
DNS Response Time
19.8 ms
Failed DNS Queries
0.0192 %
DNS Over HTTPS Response Time
No data available for this date range.
Failed Queries (DNS Over HTTPS)
No data available for this date range.

by Grand Master
Grand Master

Re: Work VPN can't connect via Ethernet cable and Brightbox2

EE do not prevent VPN.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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