by johngc Investigator
Investigator

Wifi capacity of BrightBox 2?

For years I have been a virgin customer and used a number of routers including their own. Having now moved out of the Virgin Broadband area I decided to set up an EE Fiber broadband account. I live almost directly opposite the BT box so have been told I should get the speed as advertised and have chosen the 38Mb/s package.

 

The line has now been active for just over two months and to be fair, the speed has been ok however I have been noticing a lot of wifi drop outs on mobile devices. The property has next to no mobile signal inside so we rely on wifi calling and the dropouts are becoming really annoying.

 

I have called EE tech support who ran various test and whilst very helpful, basically told me it is not a line problem and I have too many wifi devices connected......

 

I am running a program called smokeping which measures ping speed, on two RPi's one on wifi and one on ethernet connection to the BrightBox 2. The ethernet connected one does not show any issues whilst the wifi connected one shows that every few hours, the ping speed suddenly spikes which is consistent with me loosing connectivity on my devices. When I loose connection, my phone / tablet still shows it is connected to wifi but the internet connection breaks. 

 

This does not seem to cause an impact with an appleTV i have connected by wifi but I dont know how much it is buffering.

 

The dropouts seem to vary from about 30seconds to a couple of minutes max.

 

I currently have the followng connected to wifi - apple tv, NowTV box, 2 phones, 2 tablets, 5 sonos speakers, a raspberry pi and a CCTV camera.

 

A printer and synology NAS are conected to ethernet and a laptop is either one or the other depending on where I am using it.

 

When I was with Virgin I consistently had more devices connected to whichever router I was using and never experienced drop outs.

 

It is very rare that there is ever more than two devices streaming media at once and I have never experienced buffering which indicates my broadband speed is ok.

 

I do live in a house with thick walls but have experienced the drop outs when directly above the Brightbox so the only thing seperating us is floorboards.

 

I find it hard to believe that I have too many devices connected - the advice from the techie was to get into the habit of switvching off wifi when I am not using it!

 

So a bit of a long post but I wanted to put in as much info as I could. Has anyone else had experience of the BrightBox 2 dropping wifi regulally and if so how did you resolve it? Did you just buy a replacement router?

7 REPLIES 7
by
EE Community Support Team

Re: Wifi capacity of BrightBox 2?

Hi @johngc

 

Welcome to the community. 🙂

 

Please take a look at @XRaySpeX's brilliant Help with Your Home Broadband Speed or Connection support article and get back to us with the stats required.

 

I'm sure he won't mind offering some help on this too. 🙂

 

Chris

by johngc Investigator
Investigator

Re: Wifi capacity of BrightBox 2?

Morning and thanks for the advice. Information as requested:

 

DSL STATUS This page shows information about your DSL connection. If you are using Ethernet Broadband then this page is not applicable.
STATUS   ConfiguredCurrentLine StatusLink TypeOperation Mode
--UP
--Fast Path
AutomaticG.993.2 (VDSL2)
DATA RATE INFORMATIONUpstreamDownstream
9999 (Kbps)
40000 (Kbps)
DEFECT/FAILURE INDICATIONOperation DataUpstreamDownstreamNoise MarginLine Attenuation
21.8 (dB)21.9 (dB)
0.0 (dB)10.1 (dB)

Indicator NameNear End IndicatorFar End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds
-4.8 (dBm)13.6 (dBm)
528077210
----
00
----
00
00
----
01627
STATISTICSReceived DataTransmitted Data
23758318 (Kbits)
20026324 (Kbits)

 

 

System Uptime is: 399:12:58

 

 

Speed test - I have no issues with the speed so have not tested it again

 

My exchange looks like it is this one:

 

https://availability.samknows.com/broadband/exchange/LCBTN

 

Not sure if it is relevant but I do seem to get a number of log entries like this:

 

08:58:28, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:58:27, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:58:03, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:56:07, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:54:21, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:53:07, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:52:35, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:52:14, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:51:43, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:50:49, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:49:56, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:49:45, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:49:35, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:49:25, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:48:53, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:48:32, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:47:51, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:47:19, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:46:17, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:45:56, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:45:46, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:45:14, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds
08:44:43, 18 Jan. Device connected: 192.168.1.126, d0:03:4b:f1:ad:c8, Apple-TV, lease time is 4294967295 seconds

 

Which seem strange - why does the same device keep connecting seconds apart? 

 

My SmokePing results for connecting to the router look like this:

 

Ethernet.pngWired connectionRouter_last_864000.pngWireless connection

 

You can see that there do appear to be regular drop outs where ping over a wireless connection goes through the roof. These times do not appear to correspond to anything in the router logs.

by Grand Master
Grand Master

Re: Wifi capacity of BrightBox 2?

You BB itself is fine.

 


@johngc wrote:

Speed test - I have no issues with the speed so have not tested it again


 

As you are having WiFi issues it would be helpful to see the result graphs of the TBB speedtest over both Ethernet & WiFi.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by johngc Investigator
Investigator

Re: Wifi capacity of BrightBox 2?

I did an early morning test to make sure that nothing else was streaming....

 

Wifi result:

 

Here

 

Wired result:

 

Here

 

I tested the speed around the house and it obvioulsy does drop off the further from the router and the more walls as I would expect.

 

Since my first post I have tried to reduce interference from other sources and moved my sonos speakers onto their own mesh network (which apparently uses a different wifi channel?). I only have one neighbour who has a wifi signal I can see and that is only in some rooms of the house and does not conflict with my channels.

 

I actually lost the internet whlist on my phone last night and just happened to be standing in front of the BB at the time and there were no changes with the lights - all were on and the internet one was gently flickering.

 

My next step, unless there are any more suggestions, is to try and run the BB as a modem and plug in an old wireless router I have. Not ideal as the range on my old router is not as good as the BB 😞

 

 

 

 

by Grand Master
Grand Master

Re: Wifi capacity of BrightBox 2?

Speedtests look OK, altho' upstream a bit low.

 

Please let me know how you get on making the BB a modem & the necessary settings. Been trying this the last few days & have failed so far altho' it was fairly easy to make a 2nd BB a WAP (which may be all you need).

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by johngc Investigator
Investigator

Re: Wifi capacity of BrightBox 2?

Will do.

 

I did try it a month or so agho based on one of your previous posts (disabled wireless, DHCP and NAT) although I ran into problems trying to get Plex (a media server) to work away from home. The connection was complaining of a double NAT and I couldn't work out a fix.

 

For the time being, I am running a TP-Link router (flashed with DD-wrt) as a repeater bridge. I am using a different name for each SSID so hopefully I will be able to see that the BB2 is failing and not the TP-Link over wireless.

 

If both keep dropping I will be really stuck!

by johngc Investigator
Investigator

Re: Wifi capacity of BrightBox 2?

Quick update.

 

I have turned off the wifi on by BB2 and reverted to an old wifi router as a WAP and so far (12 hours in) the wireless signal has been rock solid....

 

I am still seeing log entries on the BB2 which confuse me - devices in my household seem to keep having their lease renewed seconds apart which can only be draining resources:

 

08:15:59, 24 Jan. Device connected: 192.168.1.57, f4:96:34:0b:28:ea, TAB1773, lease time is 1209600 seconds
08:15:58, 24 Jan. Device connected: 192.168.1.57, f4:96:34:0b:28:ea, TAB1773, lease time is 1209600 seconds
08:15:58, 24 Jan. Device connected: 192.168.1.57, f4:96:34:0b:28:ea, TAB1773, lease time is 1209600 seconds
08:15:57, 24 Jan. Device connected: 192.168.1.57, f4:96:34:0b:28:ea, TAB1773, lease time is 1209600 seconds
08:15:56, 24 Jan. Device connected: 192.168.1.57, f4:96:34:0b:28:ea, TAB1773, lease time is 1209600 seconds
08:15:56, 24 Jan. Device connected: 192.168.1.57, f4:96:34:0b:28:ea, TAB1773, lease time is 1209600 seconds
08:15:55, 24 Jan. Device connected: 192.168.1.57, f4:96:34:0b:28:ea, TAB1773, lease time is 1209600 seconds
08:15:52, 24 Jan. Device connected: 192.168.1.57, f4:96:34:0b:28:ea, TAB1773, lease time is 1209600 seconds

That reads to me as if every second, the device is connecting dropping and connecting again (the above is just a snip of lines and lines of the same entry).

 

EE tech said they looked at my logs at the start of this and didnt seem to comment on tis behaviour so I assumed it was 'normal'. Has anyone else seen this behaviour?

 

If not, I would guess I have a faulty BB2....

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