by Joyceyau Investigator
Investigator

Wi fi don’t work well kept frozen

Wi fi don’t work well the whole month kept frozen my app and website I try turned it off and turned it on again but still the same 

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: Wi fi don’t work well kept frozen

Which 4GEE WiFi device are you using? Can you connect your devices to it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Joyceyau Investigator
Investigator

Re: Problem with checking for online updates on my 4G Home Router.

Same here I thought EE is the best but have lots problems lately

kept frozen due on the games or search on the website 

by Joyceyau Investigator
Investigator

Re: Wi fi don’t work well kept frozen

It EE home broadbands I haven’t got any problems with it for last 3 years,but last October it started kept frozen on app and websites,I did turned it off and put back on but it still doing the same so I don’t know what is going on 

by Grand Master
Grand Master

Re: Wi fi don’t work well kept frozen

@Joyceyau: Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try both a wired & a wireless speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Problem with checking for online updates on my 4G Home Router.

Hi @Joyceyau,

 

Welcome back to the EE Community.

 

This conversation is discussing our 4GEE Home router. For help with your fixed broadband please see your other conversation.

 

Thanks Smiley Happy

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.