by Susanverguson Investigator
Investigator

Why start me on a new contract without my permission

After 6 months of incorrect bills i received confirmation of a new 18 month contract at a higher price without my consent

6 REPLIES 6
by Grand Master
Grand Master

Re: Why start me on a new contract without my permission

@Susanverguson  As this is a public forum not customer services we can answer that.  You need to call customer services 

by
EE Community Support Team

Re: Why start me on a new contract without my permission

Hello @Susanverguson

 

Thanks for coming back to the community.

 

Have you spoken to our broadband customer service team?

 

Let us know how you are getting on.

 

Thanks, Leanne.

by Grand Master
Grand Master

Re: Why start me on a new contract without my permission

Have you upgraded your plan or ordered a router or done a home move? Those are some of the reasons it could be.

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by Susanverguson Investigator
Investigator

Re: Why start me on a new contract without my permission

None of the above it just got changed
by
EE Employee

Re: Why start me on a new contract without my permission

Hi @Susanverguson

 

Please give our broadband team a quick call as they will be able to look into this further for you.

 

Let us know how you get on.

 

Many thanks,

 

Lee

by SpyderScanner Established Contributor
Established Contributor

Re: Why start me on a new contract without my permission

Then come back and tell us how you got on!

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