by Sezzer
Explorer

Why is my bill less?

Hi 

I've tried calling can't get thru, live chat is down and the shop is closed. 

I've just got my bill for my ee broadband and checked my bank account but I've been charged nearly £10 less than my plan. Yes that's great but I don't want the rest taken out at a later date and me not knowing.

I'll do my best to leave the rest in the account. But I am forgetful. 

Has this happened to anyone else? What should I do? The extra money would come in handy but I don't want to get stung later on.

Any help be great. 

Many thanks 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why is my bill less?

You can't be charged more than the bill says.

 


@Sezzer wrote:

I don't want the rest taken out at a later date and me not knowing.


They can't do that w/out informing you well beforehand (7 days) by posting you a new or revised bill.

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by Sezzer
Explorer

Re: Why is my bill less?

OK, thank you. I'll keep a close eye on my emails. Thank you for your help 🙂

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