17-07-2017 10:18 AM
We are on the basic broadband service. My son uploads home video to his channel, but when he's doing this, broadband slows down to a standstill for the rest of us. How can I rectify this? I've never had this happen with the 3 other broadband providers I've been with.
17-07-2017 12:29 PM
Good afternoon @saphireblue
Thank you for coming to see us in community 🙂
I would suggest you please see the Need Help with Your Home Broadband Speed or Connection? support article by @XRaySpeX.
Let us know if you need any further support.
17-07-2017 12:51 PM
If he's doing this over WiFi, you could limit his use of upload with Bandwidth Control.
17-07-2017 01:35 PM
My son is using ethernet connection. Upload speed is 0.4. Have just asked to upgade to fibre to see if this makes a difference. Will be done by 31st July.
17-07-2017 01:38 PM
Have just asked to upgrade to fibre to see if this makes a difference with much more upload speed than the current 0.4. Will be completed by 31st July.
Although I don't see why uploading even at 0.4 would squash normal internet usage.
17-07-2017 01:47 PM
Nor I. It's usually t'other way round, heavy downloading could saturate the upstream with its ACKs.
Isn't it premature to switch to fibre before looking into this? There could be other reasons that can be fixed. Please post your full router stats.
17-07-2017 02:34 PM
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
by Cazamataz66 Saturday