28-01-2019 11:05 PM
Hi Guys, I have standard 20mb down, 1mb up broadband.
When I send an email with atachment (photo etc) via any device through my broadband, the download speed drops significantly, enough to cause any streaming tv service to stop.
28-01-2019 11:29 PM - edited 28-01-2019 11:47 PM
Welcome to EE's Home Broadband Forum.
When you are sending an email with a large attachment it is going on the relatively slow ADSL ~1 Meg upstream. Also the large attachment is sent broken into chunks & each chunk waits for an ACK to be received on the downstream.
Which router do you have? You may be able to use QoS facilities to prioritise the video over the email. Or just don't send large emails while streaming TV.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, both while sending 1 of these mails & while not, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
28-01-2019 11:39 PM
Hi, I've just setup the QoS so hopefully that will do the trick. Here's the other info though:-
|5.7 (dB)||6.0 (dB)|
|6.6 (dB)||15.0 (dB)|
|12.2 (dBm)||20.8 (dBm)|
System Uptime is: 50:29:51
31-01-2019 08:52 AM
Only just don't send large emails while streaming TV. With ADSL you have a relatively low upstream bandwidth.
31-01-2019 09:14 AM
Thanks! You're welcome :)! Glad I could be of assistance.