01-04-2018 12:08 AM
Welcome to EE's Home Broadband Forum.
If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.
12-04-2018 11:42 PM
i have just changed to EE broadband after a number of years with BT. The BT service was generally reliable unlike EE which drops out EVERY NIGHT and only comes back on when I reset the router in the morning.
I have had two visits from Openreach and they say the line is working well.
does anyone else suffer from this problem.
THe service fails EVERY NIGHT WITHOUT FAIL.
12-04-2018 11:49 PM
@Cloughaman: I offered to have a look at your line 2 weeks ago but you never came back. I'll offer 1 more time.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
by Cazamataz66 Saturday