by Adam1980a
Explorer

Why cannot I not contact customer services I’ve had no broadband since New Year

Can anyone help my broadband went down on New Year’s Eve and I cannot contact customer service it just keeps hanging up? Does anyone know what’s going on?

4 REPLIES 4
by Grand Master
Grand Master

Re: Why cannot I not contact customer services I’ve had no broadband since New Y

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Adam1980a
Explorer

Re: Why cannot I not contact customer services I’ve had no broadband since New Y

I can loging the box is just showing the power light which is sometimes green and sometimes red 

by
EE Employee

Re: Why cannot I not contact customer services I’ve had no broadband since New Y

Hi @Adam1980a

 

Please do follow the advice given by @XRaySpeX and post the stats he requires as he would not be able to diagnose any issues without these.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Why cannot I not contact customer services I’ve had no broadband since New Y

Yes, I'm unable to address this w/out answers to all my Qs.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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