by Leegriff93
Visitor

Why can’t I stream movies on my home broadband

 
3 REPLIES 3
by Grand Master
Grand Master

Re: Why can’t I stream movies on my home broadband

Hi @Leegriff93 

 

Are you a fibre broadband, ADSL, or mobile broadband.

 

You need to provide some more information about your problem.

 

Thanks




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by Brilliant Contributor
Brilliant Contributor

Re: Why can’t I stream movies on my home broadband

Are they movies from legitimate sites like Sky Cinema etc


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Why can’t I stream movies on my home broadband

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

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