by Neilrumsey Investigator
Investigator

Why can’t I connect my WiFi to my printer

Since I got my upgraded brightbox it will not connect to my wireless printer (Epsom xp-225) it doesn’t have a screen or a cable port , I have pressed the wps button and Wi-Fi button but it will not pair I have already enabled the wps and tried through the pbs but it goes from idle to fault I suspect a faulty router as the printer is fine any ideas

9 REPLIES 9
by Grand Master
Grand Master

Re: Why can’t I connect my WiFi to my printer

@Neilrumsey  Can you connect other devices like your phone or tablet to the router ? 

by Neilrumsey Investigator
Investigator

Re: Why can’t I connect my WiFi to my printer

Yes anything that you can in put the data works it’s only on the wps

by Grand Master
Grand Master

Re: Why can’t I connect my WiFi to my printer

@Neilrumsey  Are you trying do set the printer up next to the router. If your not please move the printer next to the router and try setting it up again via WPS.  

Highlighted
by Neilrumsey Investigator
Investigator

Re: Why can’t I connect my WiFi to my printer

I have it next to the router but still no joy

by
EE Community Support Team

Re: Why can’t I connect my WiFi to my printer

Good Morning @Neilrumsey.

 

Can you remember if this is how you set it up last time?

 

I set my printer up at home using an app on my phone.

 

Jon

 

 

by Neilrumsey Investigator
Investigator

Re: Why can’t I connect my WiFi to my printer

No this how it was set up and been to my brothers on bt and it connects straight away 

by
EE Community Support Team

Re: Why can’t I connect my WiFi to my printer

Hi @Neilrumsey.

 

I'd recommend contacting our technical support team about this.

 

They will have access to your broadband account and be able to help you with getting the printer set up.

 

Jon

by Grand Master
Grand Master

Re: Why can’t I connect my WiFi to my printer


@Neilrumsey wrote:

Since I got my upgraded brightbox


Was it working with the un-upgraded Brightbox. What Brightbox is it anyway?

 

Have you followed Connect using WiFi protected setup (WPS) ?

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by Neilrumsey Investigator
Investigator

Re: Why can’t I connect my WiFi to my printer

Yes worked fine on the old brightboxECF7E411-3802-426C-A1EB-7680175F17F1.jpegBrightbox 2

This is the upgrade one a brightbox 2 

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