01-10-2019 08:39 PM
I am trying to add my broadband account to my ee so I can manage mobile and broadband.
I enter the details, and have double and triple checked my input but I keep getting an error message - personal details don’t match.
01-10-2019 08:49 PM
It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.
The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.
01-10-2019 08:58 PM
01-10-2019 09:12 PM
Call CS & they'll add your BB a/c to your MyEE for you.
by lanslow yesterday