by colinbaker62 Investigator
Investigator

Where's my router?

EE is due to take over my broadband connection from 31/01/19. Howeverer, I still haven't recieved a router from them.

4 REPLIES 4
by Grand Master
Grand Master

Re: Where's my router?

You will need to call EE to chase progress on this.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Where's my router?

@colinbaker62 ring 0800 956 6000 and select the option for broadband

by
EE Community Support Team

Re: Where's my router?

Hi @colinbaker62

 

I can see @XRaySpeX and @David have provided you some great next steps. 

 

Please give us a call so we can look at this further for you. 

 

Fingers crossed your router is with you soon, 

 

Katie 🙂

by Skilled Contributor
Skilled Contributor

Re: Where's my router?

If you have setup MyEE for broadband, you should also be able to find information about the dispatch of the router.

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One of these options may help you find the answers you need.

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