by colinbaker62 Investigator

Where's my router?

EE is due to take over my broadband connection from 31/01/19. Howeverer, I still haven't recieved a router from them.

by Grand Master
Grand Master

Re: Where's my router?

You will need to call EE to chase progress on this.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Where's my router?

@colinbaker62 ring 0800 956 6000 and select the option for broadband

EE Community Support Team

Re: Where's my router?

Hi @colinbaker62


I can see @XRaySpeX and @David have provided you some great next steps. 


Please give us a call so we can look at this further for you. 


Fingers crossed your router is with you soon, 


Katie 🙂

by Skilled Contributor
Skilled Contributor

Re: Where's my router?

If you have setup MyEE for broadband, you should also be able to find information about the dispatch of the router.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.