by IrvineMccreight Established Contributor
Established Contributor

Where is my extra 5gb of data

Where is my extra 5Gb of data 

Irvinemccreight
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Where is my extra 5gb of data


@Mustrum wrote:

moved my BB to EE on Friday, but the extra 5GB on my mobile account is not yet showing.


It won't! It will be added to yout mobile a/c up to 30 days after your EE BB goes live.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
6 REPLIES 6
by
EE Community Support Team

Re: Where is my extra 5gb of data

Hi @IrvineMccreight

 

Thanks for coming to community 🙂

 

Have you spoken to customer services about this yet?

 

If not, I'd perhaps recommend a quick chat with them.

 

Are you a new customer of ours?

 

Hope you've had a nice bank holiday weekend so far?

 

Cheers

 

Richard

 

🙂

by Grand Master
Grand Master

Re: Where is my extra 5gb of data

@IrvineMccreight  When did you change to EE BB or when did you take out a EE contract ?  the 5GB of data will start on your next billing cycle and not mid cycle. 

by Grand Master
Grand Master

Re: Where is my extra 5gb of data

Have you just recently ordered EE BB? You'll only get the boost if you are a new cust. for EE BB, not as an existing cust.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Skilled Contributor
Skilled Contributor

Re: Where is my extra 5gb of data

It is however a good question. I as an existing EE mobile customer moved my BB to EE on Friday, but the extra 5GB on my mobile account is not yet showing.

by Grand Master
Grand Master

Re: Where is my extra 5gb of data

@Mustrum  It will not start till your next billing cycle. It can not start mid cycle, 

by Grand Master
Grand Master
Solution

Re: Where is my extra 5gb of data


@Mustrum wrote:

moved my BB to EE on Friday, but the extra 5GB on my mobile account is not yet showing.


It won't! It will be added to yout mobile a/c up to 30 days after your EE BB goes live.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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