by lukeyc1994
Explorer

When will my internet get switched on

I got my router about a week ago when will Wi-Fi get switched on i have had to buy a 20 pound add on for god sake 

5 REPLIES 5
by Grand Master
Grand Master

Re: When will my internet get switched on

@lukeyc1994: You mean your Broadband? The WiFi is already on the router.

 

Have you been informed of your go-live date?

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by lukeyc1994
Explorer

Re: When will my internet get switched on

I haven't had my go live date yet no any idea of the time scale as I ordered it the same day as my SIM package deal and that's arrived and live already had it for over 3 weeks I've paid the bill already 

by Brilliant Contributor
Brilliant Contributor

Re: When will my internet get switched on

@lukeyc1994, I would suggest you ring customer service to find out when your broadband is due to go live, as here in the community we have no access to your account.

by Grand Master
Grand Master

Re: When will my internet get switched on

You could just connect up your router & see if it connects.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: When will my internet get switched on

Hi @lukeyc1994

 

Thanks for coming to community 🙂

 

I can see @Schockwave and @XRaySpeX has offered you support.

 

Has speaking with customer services  or connecting the router helped?

 

Thank you

 

Richard

 

🙂

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