by GaryThelwell Investigator

What is going on ?

Well it appears that my internet has now been cut off. After checking my new account (still unsure as to why I have a new account) it appears not only has my internet been disconected, I have also been changed from Fibre (which was working fine) to standard Broadband. Why this has happened, I can not say. I have not requested this, I did not want this, but apparently EE thinks differently. What the hell is going on EE ? How many times are you going to mess me about, as you did it numerous times during a house move request, that you forgot about.

by Grand Master
Grand Master

Re: What is going on ?



There is no specific account access on these forums so you will need to call CS and speak to them about specific account issues such as the one you mention. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: What is going on ?

Good morning @GaryThelwell


Welcome to community and thanks for taking the time to join us 🙂


@Northerner is right and you would need to please discuss this with the Home Broadband  team.


To give you the right answers will need account access and I'm sure the guys can give you the help you need.


Please do let us know the outcome, if you get a chance.







by Grand Master
Grand Master

Re: What is going on ?

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy.

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.