24-08-2018 04:02 PM
i want to switch from BT to EE with my Fibre Broadband but I definitely require a new number. I intend to use a cashback site for the order.
How do I make sure I get a new line? Can I call after I’ve placed the order to confirm this?
24-08-2018 07:44 PM
Why do you need a new no? It's far easier to just migrate your BB from BT to EE on the existing landline. You would also be eligible for EE paying for your BT cancellation fees up to £50 if you have any.
Anyway when you apply to EE for BB they will already know you have a landline at your address even if you don't provide a no.
25-08-2018 04:22 PM
When you place the order select you don’t know the number enter your postcode select your address and it will say they have detected a working line at your property it will say that you will be given a new number.
25-08-2018 06:17 PM - edited 25-08-2018 06:17 PM
it will say they have detected a working line at your property it will say that you will be given a new number.
Yes & No! It does say it has detected a working line there but not that it will be given a new no. It says that it can be easily reactivated.
25-08-2018 10:19 PM
I have had my confirmation and I have been allocated a new number. Whether or not that equates to a new ort in the DSLAM is another matter.
Seriously impressed at how good EE’s Customer Service is. Quite exceptional. Really nice people to deal with!
25-08-2018 10:58 PM - edited 25-08-2018 11:02 PM
Are you cancelling BT yourself or are you relying on EE to do it even tho' they are supplying BB on a different no?
Does a new no. mean a new, another, landline or are they just renumbering your existing landline? The latter would imply no change at the DSLAM.