by Steph05
Explorer

Voicemail no longer comes on phone screen

Since joining EE home phone/broadband the word "voicemail " no longer comes on my screen to let me know I've got a message. I have to actually dial the 1571 code each time to see if I have a message which is really inconvenient and something I haven't had to do in he past with other providers. Can anyone shed some light please?

3 REPLIES 3
by
EE Community Support Team

Re: Voicemail no longer comes on phone screen

Hi @Steph05,

 

Welcome to the EE Community.

 

Please get in touch and a member of our customer service team will be happy to look into this for you.

 

Thanks

 

James

by Grand Master
Grand Master

Re: Voicemail no longer comes on phone screen

That's a function of your handset. Do you have Caller ID enabled on your line? Sounds as tho' you don't. Phone EE to get it enabled.

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by Steph05
Explorer

Re: Voicemail no longer comes on phone screen

Yes I have caller ID which has always worked up until I swapped providers

Sent from my iPhone

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