by flightyfishcake Investigator
Investigator

Variable / High Ping EE Broadband

I've been with EE a for a few weeks. The download speed still seems as it was with BT, 37MB/s but the ping is much worse, often 100-200ms. Any suggestions on what I should do? Thanks.

15 REPLIES 15
by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

We're using a smarthub - here's the Technical Log info

 

Product name:Smart Hub
Serial number:+EEH001+1904011515
Firmware version:v0.00.24.06190-EE
Firmware updated:Your Firmware has not been updated.
Board version:01
DSL uptime:2 Days, 21 Hours, 4 Mins, 16 Secs
Data rate:7.17 Mbps / 44.00 Mbps
Maximum data rate:7.17 Mbps / 49.01 Mbps
Noise margin (up/down):6.1 / 8.1
Line attenuation (up/down):18.1 / 19.4
Signal attenuation (up/down):18.1 / 17.0
Data sent / received:21.9 GB / 180.9 GB
Broadband username:PRODUCTIONHQNUN422921993@fs
2.4 GHz wireless network name:EE-Hub-up4D
2.4 GHz wireless channel:Smart (Channel 6)
5 GHz wireless network name:EE-Hub-up4D
5 GHz wireless channel:Smart (Channel 48)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:78:DD:12:D0:D6:03
Software variant:-
Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)
by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

Here's the link to a wired speed test result.

 

https://www.thinkbroadband.com/speedtest/1561308241268675355

Highlighted
by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

Here's the tracert to bbc.co.uk

 

1 <1 ms <1 ms <1 ms eehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 227 ms 251 ms 267 ms 213.1.118.13
5 203 ms 399 ms 125 ms 213.1.79.222
6 123 ms 123 ms 129 ms 87.237.20.128
7 127 ms 130 ms 130 ms lag-107.ear1.London1.Level3.net [212.187.166.145]
8 120 ms 123 ms 121 ms ae-1-3112.edge6.London1.Level3.net [4.69.141.246]
9 136 ms 146 ms 141 ms FASTLY-INC.edge6.London1.Level3.net [212.113.9.202]
10 158 ms 160 ms 167 ms 151.101.0.81

by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

Here's the tracert to the Fortnite server. The on screen info showed the ping was high and going up and down between 100 and 200.

 

Tracing route to ec2-3-90-19-154.compute-1.amazonaws.com [3.90.19.154]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms eehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 276 ms 236 ms 250 ms 213.1.118.13
5 187 ms 235 ms 232 ms 213.1.78.158
6 194 ms 95 ms * 87.237.20.128
7 111 ms 110 ms 112 ms lag-107.ear1.London1.Level3.net [212.187.166.145]
8 233 ms * * ae-2-3601.ear2.Washington1.Level3.net [4.69.206.73]
9 158 ms 161 ms 159 ms AMAZON.COM.edge1.Washington1.Level3.net [4.28.125.110]
10 245 ms 103 ms 189 ms 54.239.109.194
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

by Grand Master
Grand Master

Re: Variable / High Ping EE Broadband

Any delay is close to you. It's already slow by node 4, Are those tracerts done wired? If not, run tracert bbc.co.uk wired.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

Yes, the tracerts were both run wired.

 

But the ee router is not wired directly to my pc, there are switches in between. I'll try a direct connection to the router and see if that helps.

 

by Grand Master
Grand Master

Re: Variable / High Ping EE Broadband

OK! Weird! Just to check please do tracert 213.1.118.13.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

Here's the result to bbc.co.uk with the router wired directly to the pc

 

1 <1 ms <1 ms <1 ms eehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 189 ms 213 ms 227 ms 213.1.118.13
5 197 ms 166 ms 140 ms 213.1.67.242
6 78 ms 84 ms 91 ms 87.237.20.128
7 84 ms 81 ms 86 ms lag-107.ear1.London1.Level3.net [212.187.166.145]
8 95 ms 96 ms 95 ms ae-2-3212.edge6.London1.Level3.net [4.69.141.250]
9 111 ms 109 ms 106 ms FASTLY-INC.edge6.London1.Level3.net [212.113.9.202]
10 125 ms 132 ms 140 ms 151.101.192.81

 

Here's the tracert to 213.1.118.13. (still wired directly to the router)

1 <1 ms <1 ms <1 ms eehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 126 ms 205 ms 146 ms 213.1.118.13

 

Do either of them shed any light? Thanks.

by Grand Master
Grand Master

Re: Variable / High Ping EE Broadband

Not really! It's not usual to take so long to get onto BT backhaul.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Variable / High Ping EE Broadband

Hi @flightyfishcake

 

Welcome to the community.

 

I see @XRaySpeX has been helping you here already.

 

Have you spoken to our Broadband Tech Gurus?

 

Chris

by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

Xray - thanks for your help.

 

I'm pretty sure it's not the BT backhaul as prior to the EE hub I was on BT and the ping was 30-50. It only got worse when I went to the EE hub.

 

I'll check round my home network and see if there's anything else that might be the problem then I'll try the EE Gurus.

 

 

by flightyfishcake Investigator
Investigator

Re: Variable / High Ping EE Broadband

Not yet Chris. Been busy, but I will do in the next couple of days.

by
EE Community Support Team

Re: Variable / High Ping EE Broadband

Thanks @flightyfishcake.

 

Let us know how you get on 🙂

 

Jon

by Grand Master
Grand Master

Re: Variable / High Ping EE Broadband

Try retesting the pings from the test socket within the master socket.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.