01-11-2018 01:58 PM
A few years ago, BT was my ISP and I was given a BT Smart Hub to use as my wireless/router/modem. It came pre-populated with my BT broadband user name and password and so really was 'plug and play' - absolutely nothing needed to be done by me to get up and running. It is generally accepted that BT Smart Hubs cannot be used with an unconnected ISP - e.g TalkTalk. A short time later, I changed my ISP to Plusnet (which, of course, is a wholly owned subsidiary of BT) and I discovered, from the equivalent Plusnet Community to this one, that because Plusnet was in effect BT for this purpose, I would be able to continue using the BT Smart Hub, albeit that I would have to enter my new Plusnet broadband user name and password manually. This I did and, hey presto, it worked! I am now about to change my ISP from Plusnet to EE. As EE is also a wholly owned subsidiary of BT, will I be able to repeat this (i.e. enter my new EE broadband user name and password manually) and hence continue to use my BT Smart Hub with my new EE broadband facility?
Solved! See the answer below or view the solution in context.
05-11-2018 08:30 PM
01-11-2018 03:23 PM
Dunno the answer to your Q but the EE SH is a rebadged BT SH Type 6B, probably better than your current 6A.
03-11-2018 08:14 PM
Here's some interesting facts.
All routers from BT, Plusnet and EE are manufactuted externally, then branded appropriately for each company. Multiple types of each router exist for different connections (FTTC / DSL is most common, FTTP is rarer)
Plusnet's "Hub One" is identical to the BT HH5, is manufactured by Askey. The only differences between the two devices is the management panel, which is themed blue for BT and purple for Plusnet, and the external casing. All broadband error lights and status lights are identical.
TalkTalk's recent "TalkTalk Wi-Fi Hub" is manufactured by Sagemcom, and doesn't share components with another provider currently, however this could change. The technical specifications of the device are very similar to BT/EE's Smart Hub.
BT's "Smart Hub" (HH6) is manufactured by Sagemcom and comes in multiple variations for FTTP (uncommon) and FTTC (common), and shares identical ports and internal components with EE's Smart Hub, which has a different front panel. The management panels are seemingly identical, only differentiated by a purple colour scheme for BT, and a green/turquoise colour scheme for EE.
BT, EE and Plusnet are under the same group and use similar hardware, and I wouldn't be surprised if Plusnet roll out a Smart Hub with the same specs as the other two, due to the Hub One being the last generation of BT Hubs.
To answer your question in general, if this has worked for you befor, it may be possible to use the method again due to the identical hardware, although flashing the OS on the BT hub with the EE Hub's OS may be required if it doesn't work.
Contact EE customer support and check, I've read in some places that a BT Hub will work on other networks, such as EE, and in other places, it states only BT Networks, however if the line going into your house is an Openreach connection, it should be possible.
03-11-2018 09:52 PM - edited 03-11-2018 09:56 PM
BT's "Smart Hub" (HH6) is manufactured by Sagemcom and comes in multiple variations for FTTP (uncommon) and FTTC (common), and shares identical ports and internal components with EE's Smart Hub
The EE SH is the FTTP variant of the BT SH, Type 6B. Unlike the Smart Hub 6A, it has one of its yellow LAN connectors converted to a WAN port. This is identified with a Red sticker over port 4. However this does not prevent it being used just for FTTC.
Are BT SHs really so functionally poor?
Using a BT SH on EE BB will probably depend on whether it will accept a BB Username of the form "xxxxxxxxxxxxxxx@fs".
04-11-2018 02:32 PM
I thank everyone for the responses.
I have been told (by someone unconnected with this community) that my BT Smart Hub (which is a Type 6 FTTC by the way) will not work on EE. The reason given is the format of EE user names is inconsistent with what the hub is designed to accept. The BT hub apparently needs user names of the format - email@example.com which the the BT format. The reason that it it will work on Plusnet is beacause Plusnet user names are of this format. I can confirm this because my current Plusnet user name is - firstname.lastname@example.org. This person told me that EE user names are not of this format.
Firstly, can anyone confirm this (i.e. that EE user names are not of this format)?
The reason why I am minded to try and use my existing BT Smart Hub, if and when I move to EE, is to possibly save money. Presumably, EE charge extra for their own Smart Hub.
Secondly, can any one confirm that this is so (i.e. that EE do charge extra for their Smart Hub)?
I have been told that the EE Smart Hub has now been discontinued and replaced by something called a 'Bright Box 1' for all new EE customers - even those on the basic broadband package like myself.
Thirdly, can anyone confirm this?
04-11-2018 06:21 PM - edited 04-11-2018 06:22 PM
04-11-2018 08:28 PM
Last night we used the site to switch from BT (FTTC, HH5A) to EE, and have been told we don't need an engineer, due to us already being on BT. Our hub is being shipped out to us now, and we've been told our line will transfer over to EE a couple of days after we recieve our hub. This most likely means they are cross compatible, but the login details may not be transferrable.
You get a new hub when you transfer anyway for free, which as far as I know, will be the new SmartHub.
Due to the identical internals, if required, it may be possible to replace the OS with one which would accept the connection, unless it is hardware locked.
04-11-2018 08:39 PM
@TomChilvers:L The routers are not cross compatible. It's the line that is compatible as it would be for any BTw-based ISP & is independent of the router.
It is not possible to flash the OS of the router.
You won't be given an EE SH if you are on ADSL BB as I believe the OP wants.
05-11-2018 02:38 PM
It depends on the line going into your house. During the web signup for EE Broadband, you enter postcode and landline, and are given a list of compatible plans. Higher plans, such as the 76MBps plan we've used. The plan specified on that page that we'd get a Smart Hub, however looking on the plans for our neighbours addresses, they are capped at around 31mpbs, and the details state that a BB will be issued.
We have FTTC, and our cabinet isn't too far, and we've moved both our phone line and broadband from BT to EE. Our existing BT speeds were 70 down, 20 up, and our new speeds should match them, just at a lower price. The plan stated that we'd recieve a new SH to replace our existing HH5
05-11-2018 02:51 PM
No, it doesn't. It depends on the product you choose. Any Fibre gets a SH while ADSL (Stabdard BB) gets a Brightbox.
looking on the plans for our neighbours addresses, they are capped at around 31mpbs, and the details state that a BB will be issued.
Then they are being diddled.
05-11-2018 03:02 PM
@TomChilvers: Also, before even stating your addy:
Included in Fibre plans: ✔ EE Smart Hub - our fastest, most powerful router ever
05-11-2018 08:30 PM
05-11-2018 09:42 PM
Thanks! You're welcome :)! Glad I could be of assistance.
10-11-2018 10:49 AM
Posted in the open:
You may remember me from typing an "essay" explaining the hubs provided by Plusnet, BT, EE and also some other things, I'm just making this to notify you about a little detail you had wrong. We're currently on a BT HH5 on DSL getting 70d/20u, and will transfer to EE on 19/11/2018 but get our hub earlier, and will get the same speeds (Quoted as 67-76mpb/s on the checker)
The plan is labelled as "Fibre Plus Broadband" meaning we will get the SH on a DSL / FTTC connection, which I believe is not what you had originally explained in your message below. I've looked at all our neighbour's addresses, all have 31mpbs max or lower (It's a small street so not hard to check) but we have the Fibre Plus plan. According to Openreach's website, we are definately FTTC but we may have G.Fast.
Anyway, to conclude, we are getting a SH over FTTC, but this may be due to us having issues with BT not meeting our demands, they may have upgraded our connection in the cabinet, however it still isn't G.Fast speeds.
10-11-2018 11:10 AM - edited 10-11-2018 11:15 AM
@TomChilvers: So, where have I got something wrong? Please quote my wrong statement explicitly.
You said you are getting Fibre Plus Broadband. In the post you linked:
Therefore Fibre Plus Broadband will get a SH router as you say you will be getting & I "predicted" in the quoted post. So I really don't know what you are on about!
13-12-2018 05:36 PM
it is possible to use a BT smarthub with EE broadband
14-12-2018 07:20 AM
@Christopher_G: I can't see that appealing to this poster as he believes that the EE SH is insecure, even more so than the BT SH.
14-12-2018 02:07 PM
Thanks to iOnicDev, Christopher_G and XRaySpex for yesterday's contributions.
Firstly, can I say that I thought that I had closed this post some time ago. However, to comment on the three most recent submissions :-
To iOnicDev - The owner of the link merely claims to have 'cracked' the BT Homehub, making it possible to use it with other providers in addition to PlusNet. He states that it is too complicated for him to explain how to do it. At this stage, I am dubious, as it it generally accepted that this cannot be done - however, I will monitor the link with interest to see if he ever actually describes how to do it.
To Christopher_G - Yes, I do realise that, were I to sign up with EE, I would get an EE router. However, with a copper ADSL application, which is what I would require, I would only get one with a single wifi band capability (2.4GHz). This would be no use for me, as my TV set consistently drops out using 2.4GHz. I need a dual band wifi router (2.4GHz and 5GHz), so that I can use the 5GHz setting. The BT Homehub, which I currently use with my PlusNet ADSL internet connection is, of course, dual band and works perfectly on 5GHz.
To XRaySpex - It is not so much the security of the router that bothers me but, as I have said above, the need to use 5GHz wifi for my TV set.
14-12-2018 02:18 PM
A thread is never closed; just that a Solution might be proposed.
by Vincent473 Thursday
by ppop 13-06-2019