by Jaf123
Explorer

Upstairs broadband

My broadband works great downstairs but when the children try get on their smart TVs their broadband doesn't work 

3 REPLIES 3
by Grand Master
Grand Master

Re: Upstairs broadband

Hi @Jaf123 

 

Have you connected the TV's up correctly? 

 

What happens when they try to use their TV, does it just buffer or fail to load? 

 

Thanks




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Highlighted
by Jaf123
Explorer

Re: Upstairs broadband

Their normal TVs work but when they go on to Netflix it goes on the. When they try watch a movie it doesnt load. Sorry not very techy 

by
EE Community Support Team

Re: Upstairs broadband

Good Morning @Jaf123.

 

Thanks for coming to the community.

 

Does this happen at certain times of the day, or is this at all times?

 

Speak soon,

 

Katie 🙂

 

 

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