by Jaf123

Upstairs broadband

My broadband works great downstairs but when the children try get on their smart TVs their broadband doesn't work 

by Grand Master
Grand Master

Re: Upstairs broadband

Hi @Jaf123 


Have you connected the TV's up correctly? 


What happens when they try to use their TV, does it just buffer or fail to load? 



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by Jaf123

Re: Upstairs broadband

Their normal TVs work but when they go on to Netflix it goes on the. When they try watch a movie it doesnt load. Sorry not very techy 

EE Community Support Team

Re: Upstairs broadband

Good Morning @Jaf123.


Thanks for coming to the community.


Does this happen at certain times of the day, or is this at all times?


Speak soon,


Katie 🙂



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