02-04-2019 06:22 AM
Upgraded to fibre at Christmas can’t keep it can I go standard free? No fee because I never ever had issues but this fibre spends more time disconnecting itself & yes I’ve checked A B & C & if I wantec
to sit 2-3 times a day checking it I’d quit my actual job 🙈 can’t cope no more my mobile WiFi constantly being used indoors - why is fibre so so bad??? Xx
02-04-2019 06:27 AM
Sorry I sound like I’m taking nonsense just posing quickly before I’m without signal again lol my son got a gaming pc for xmass that’s the only reason for the upgrade but on standard we had the pc,Xbox 1 3 laptops 3 mobiles 2 Netflix on devices etc & never had an issue (box next door to my house) what’s the crack with fibre? X
02-04-2019 12:32 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
02-04-2019 05:43 PM
Thank you for replying these are what speeds were coming back at the time of me trying to get help
Honestly it’s just naff at least 3 times a day worst in rain/wind but do you actually think it could be fixed? It’s bad luck? Lol
02-04-2019 05:50 PM
Login to your router & follow my path. Which router do you have?
02-04-2019 07:49 PM
When I’ve called up I’ve been asked to check wires ets etc it’s. Toni g to do with wires coming loose etc the router isn’t even in a room the family use very much but apparently this is were it had
to be & tbh we haven’t had an issue in years when we were on cheap standered 🙈
03-04-2019 02:56 PM
Sorry, that's nowhere near any of my instructions. Where'd you get http://speedtest.btwholesale.com/ from?
Which router model do you have? If you let me know I can give you more exact steps.
by Marmar 2 weeks ago