by R-ainbow24 Contributor
Contributor

Upgraded to fibre at Christmas can’t keep it can I go standard free?

Upgraded to fibre at Christmas can’t keep it can I go standard free? No fee because I never ever had issues but this fibre spends more time disconnecting itself & yes I’ve checked A B & C & if I wantec

to sit 2-3 times a day checking it I’d quit my actual job 🙈 can’t cope no more my mobile WiFi constantly being used indoors - why is fibre so so bad??? Xx

9 REPLIES 9
by R-ainbow24 Contributor
Contributor

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

Sorry I sound like I’m taking nonsense just posing quickly before I’m without signal again lol my son got a gaming pc for xmass that’s the only reason for the upgrade but on standard we had the pc,Xbox 1 3 laptops 3 mobiles 2 Netflix on devices etc & never had an issue (box next door to my house) what’s the crack with fibre? X

by
EE Community Support Team

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

Good Morning @R-ainbow24

 

I am sorry to hear that you're not getting the best out of your Fibre Broadband. 

 

Have you spoke with our broadband technical care team about this?

 

Speak soon, 

 

Katie 🙂

 

 

 

by Grand Master
Grand Master

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by R-ainbow24 Contributor
Contributor

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

Thank you for replying these are what speeds were coming back at the time of me trying to get help 0D0DCC8C-1C1F-42E3-92DF-B66CB27078C5.png

 

F6505BCD-5797-40BF-A68A-B82C4C18D06D.png

 Honestly it’s just naff at least 3 times a day worst in rain/wind but do you actually think it could be fixed? It’s bad luck? Lol 

by R-ainbow24 Contributor
Contributor

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

Where do I get router sats

from, my ee online account? 

by Grand Master
Grand Master

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

Login to your router & follow my path. Which router do you have?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by R-ainbow24 Contributor
Contributor

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

121154A1-E79A-45B1-A531-04C419620056.png

 

I got this? I’ll follow your instructions out thank you for your help!

by R-ainbow24 Contributor
Contributor

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

When I’ve called up I’ve been asked to check wires ets etc it’s. Toni g to do with wires coming loose etc the router isn’t even in a room the family use very much but apparently this is were it had

to be & tbh we haven’t had an issue in years when we were on cheap standered 🙈

by Grand Master
Grand Master

Re: Upgraded to fibre at Christmas can’t keep it can I go standard free?

Sorry, that's nowhere near any of my instructions. Where'd you get http://speedtest.btwholesale.com/ from?

 

Which router model do you have? If you let me know I can give you more exact steps.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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