Twitch DNS Issue

Hi everyone

Not long with EE broadband due to moving house. Currently having issues loading video on Twitch, happens on PC, Mobile and Firestick and ONLY occurs when connected to broadband. If I use my mobile on 4g, or tether my mobile to my firestick, it works completely fine.


When on broadband, the video will not load, the chat loads fine, and if you flushdns on command prompt, then refresh the page the video loads up fine, but will fail again randomly, to the point its very excessive. And the firestick app is pretty much rendered useless.


Anyone experienced similar issues or know any ways to combat this? 

EE Community Support Team

Re: Twitch DNS Issue

Hi @Stu83


Welcome to the community. 🙂


Which EE router are you using? We'll do our best to help.


by Grand Master
Grand Master

Re: Twitch DNS Issue

Welcome to EE's Home Broadband Forum.

Please post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Re: Twitch DNS Issue

Details posted 🙂
Product name:Smart Hub
Serial number:+EEH001+1904010030
Firmware version:v0.00.24.06190-EE
Firmware updated:Your Firmware has not been updated.
Board version:01
DSL uptime:4 Days, 11 Hours, 3 Mins, 3 Secs
Data rate:20.00 Mbps / 80.00 Mbps
Maximum data rate:32.74 Mbps / 128.34 Mbps
Noise margin (up/down):14.0 / 19.8
Line attenuation (up/down):13.3 / 12.5
Signal attenuation (up/down):13.1 / 12.5
Data sent / received:2.3 GB / 105.3 GB
Broadband username:PRODUCTIONHQNUN421853311@fs
2.4 GHz wireless network name:EE-Hub-gRu7
2.4 GHz wireless channel:Smart (Channel 6)
5 GHz wireless network name:EE-Hub-gRu7
5 GHz wireless channel:Smart (Channel 48)
Wireless security:WPA2
Wireless mode:Mode 1
MAC address:78:DD:12:CF:16:92
Software variant:-
Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

Re: Twitch DNS Issue

 I Also have this issue, So im only really commenting to get the update with solutions as im a got as far as you did. 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.