Highlighted
by Investigator
Investigator

Thinking of joining EE

Hi, I've always been with BT for phone line and broadband but now want to switch and seriously looking at EE. Am bit of a technophobe so want to ask how straightforward the procedure is.  Have been told if I use one of the Openreach providers such as EE, then they handle the switch for me. Is that the case? Also have a few other questions.  (1) Can I keep my current BT internet email address?  (2) How many email addresses can I have on the account?  (3)  Does a 1571 answerphone service come with the package?  (4) When /if EE switch me over, do they cancel my BT account (now out of contract) or do I.  If it's me, at what point in the process do I give BT notice?  (5) Re the router, my neighbour tells me that once it is delivered, I await a message from EE and they "talk me through" the set up, is this the case?  (6) Lastly!  Our router's currently upstairs in my son's bedroom but I would prefer it down in the kitchen, can I plug the router in to any electrical socket in the house.  Sorry so many queries, I did say I was a technophobe! Thanks.

1 SOLUTION

Accepted Solutions
Highlighted
by Grand Master
Grand Master
Solution

Re: Thinking of joining EE

Yes, you can switch to any ISP except Virgin Media & it'll be straightforward & the same whichever ISP you choose.

 

  1. Yes, if you pay for BT Premium Mail.
  2. As many as BT lets you.
  3. Yes, 1571 is free with EE.
  4. Yes. EE will take care everything bar your final BT bill. You don't notify BT at all.
  5. EE will email you your "Go Live" date. I never heard of them talking you thro' setting up the router. It's fairly obvious & you get a Get Started Guide with it. The current EE router for Fibre is similar to BT routers & is a rebadged BT SH Type 6B.
  6. You should be plugging the router into the master phone socket.
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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

3 REPLIES 3
Highlighted
by Grand Master
Grand Master
Solution

Re: Thinking of joining EE

Yes, you can switch to any ISP except Virgin Media & it'll be straightforward & the same whichever ISP you choose.

 

  1. Yes, if you pay for BT Premium Mail.
  2. As many as BT lets you.
  3. Yes, 1571 is free with EE.
  4. Yes. EE will take care everything bar your final BT bill. You don't notify BT at all.
  5. EE will email you your "Go Live" date. I never heard of them talking you thro' setting up the router. It's fairly obvious & you get a Get Started Guide with it. The current EE router for Fibre is similar to BT routers & is a rebadged BT SH Type 6B.
  6. You should be plugging the router into the master phone socket.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

Highlighted
by Investigator
Investigator

Re: Thinking of joining EE

Thank you so much. That was a brilliant reply, all sounds fairly straightforward!  I shall get on and place an order.

Highlighted
by Grand Master
Grand Master

Re: Thinking of joining EE

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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