by latitudehopper Valued Contributor
Valued Contributor

Terrible Speeds

We had our fibre line go live a week ago and we still have terrible speeds. The line is stuck at circa 14 down and 10 up. At my old place, just around the corner, we had 38/7, it seems odd that we have more up but less down. Can anyone suggest what I can do next?

 

 

3 REPLIES 3
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by latitudehopper Valued Contributor
Valued Contributor

Re: Terrible Speeds

OK I have just seen this...  I will do this tonight and re-post.

by latitudehopper Valued Contributor
Valued Contributor

Re: Terrible Speeds

Still very slow compared to what i would expect. I have tried in the master socket and had the same results. All other devices were removed from the line.

 

Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
DATA RATE INFORMATION
Upstream 9995 (Kbps)
Downstream 18935 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 10.2 (dB) 5.5 (dB)
Line Attenuation 0.0 (dB) 19.9 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 6.1 (dBm) 6.1 (dBm)
Fast Path FEC Correction 159418 0
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 317
Interleaved Path CRC Error -- --
Loss Of Signal Defect 0 0
Fast Path HEC Error STR 0 79
Interleaved Path HEC Error -- --
Error Seconds 1 0
by Grand Master
Grand Master

Re: Terrible Speeds

What was the 'System Uptime' to go with that?

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

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