by Abigail3

Still can't add broadband to my account

I posted last month about not being able to add broadband to my online account. I spoke to someone on the phone and, long story short, they escalated it as they couldn't add it either. 


I've been trying to get in touch with the person via email but he's not replying. I sent screen shots of the problem and he said he would get back to me with an answer.


Not impressed with the customer service so far. Can anybody help? I don't really want to go through everything again on the phone, I just need to be able to log into my account and view bills. 

EE Community Support Team

Re: Still can't add broadband to my account

Hi there @Abigail3


I am sorry to hear this is not working for you.


I would like to help you with this and have sent you a private message to get some details.


Leanne 🙂

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