Specific IP addresses not responding

While sites like youtube, google, these forums, ebuyer, etc... are working fine on my broadband connection, I wasn't able to access (for over an hour and a half) any of the websites related to a private Ark server I have, for instance:


or my specific server:

They were working fine when using my 4G connection (also with EE) during this time. Pinging them (on my BB connection) just got "response timed out". Could anyone explain to me what might have caused this? 


Many thanks

by Ace Contributor
Ace Contributor

Re: Specific IP addresses not responding

Hi @Redtea 


Welcome to the EE Community,


Personally I am unsure of the answer but the Community broadband guru should be able to advise @XRaySpeX 




David 😊

by Grand Master
Grand Master

Re: Specific IP addresses not responding

Not really! It could be the routes to them are diff between from EE BB & from EE mobile & part of the EE BB route was playing up.


What are the tracerts to 1 of them from BB & mobile?


They are both OK for me at the mo' over EE BB. Are they for you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Re: Specific IP addresses not responding

Hi, thanks for looking at it for me. I can still access it, but playing on the server is very laggy and unresponsive, less of an issue on the website. Here's a tracert from BB:

  1     1 ms    <1 ms    <1 ms  EESMARTHUB []
  2     4 ms     4 ms     4 ms
  3     *        *        *     Request timed out.
  4     8 ms     7 ms     7 ms
  5     8 ms     7 ms     7 ms
  6     8 ms     8 ms     8 ms
  7     9 ms     8 ms     9 ms  lag-107.ear3.London2.Level3.net []
  8     *        *        9 ms  ae-1-3104.ear2.London2.Level3.net []
  9     9 ms     8 ms     8 ms  Cogent-level3-100G.London2.Level3.net []
 10     9 ms     8 ms     9 ms  be2870.ccr41.lon13.atlas.cogentco.com []
 11    22 ms    21 ms    21 ms  be12194.ccr41.ams03.atlas.cogentco.com []
 12    22 ms    22 ms    21 ms  be2434.agr21.ams03.atlas.cogentco.com []
 13    22 ms    22 ms    21 ms  be2114.rcr21.dus01.atlas.cogentco.com []
 14    22 ms    21 ms    21 ms  xe-2-1-0-0.dus3-j.mcbone.net []
 15    22 ms    22 ms    22 ms  xe-0-1-1-0.dus1-j.mcbone.net []
 16    22 ms    21 ms    30 ms  ae0-66.dus1-c.mcbone.net []
 17    22 ms    22 ms    21 ms  garvin.kreml.4players.de []
 18    23 ms    22 ms    22 ms  dyn107-95.server.4netplayers.de []

I ran it three times, this was the only occasion the 8th hop returned before timeout, the third hop just timed out all the time. Trying to tracert via tethering on my mobile just resulted in every hop timing out (even when I set the time out to be much higher). Actually logging in to the server and playing on it via my tethered mobile is (while not what I'd call slick) much smoother and more responsive, than BB though. Any ideas I can try would be much appreciated, the connection was fine up until recently.  



EE Community Support Team

Re: Specific IP addresses not responding

Hi there @Redtea


Thanks for coming to the community.


Have you spoken to our Broadband Care team, so they can get this looked into for you?



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.