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Sonos won't connect to EE router

Peds1944
Investigator
Investigator

‎19-02-2020 09:21 PM

 

My Sonos Play One won't connect to my EE router, either wirelessly or via ethernet.

Anyone have any tips, please?

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20 REPLIES 20
XRaySpeX
Grand Master
Grand Master

‎19-02-2020 09:25 PM

@Peds1944 : Dunno why it won'r connect over Ethernet but for WiFi on an EE Smart Hub try separating the wireless channels. On the Advanced / Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your device to the 2.4 GHz SSID if it can't do 5GHz.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Peds1944
Investigator
Investigator
In response to XRaySpeX

‎19-02-2020 09:53 PM

I cant see that setting.

 

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XRaySpeX
Grand Master
Grand Master
In response to Peds1944

‎19-02-2020 09:56 PM

Which router do you have? What do you see?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Peds1944
Investigator
Investigator
In response to XRaySpeX

‎19-02-2020 10:05 PM

Still no joy....

 

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Peds1944
Investigator
Investigator
In response to Peds1944

‎19-02-2020 10:08 PM

I can't even get the thing to connect via ethernet.

I can see that it's connected on the SH manager.....🤔

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XRaySpeX
Grand Master
Grand Master
In response to Peds1944

‎19-02-2020 10:10 PM

So in the SH Manager navigate to the Advanced / Wireless Settings page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Peds1944
Investigator
Investigator
In response to XRaySpeX

‎19-02-2020 10:16 PM

Sorry, yes, I've split the bands, and still nothing.

If I go to the connection settings, I can see the sonos is plugged in, but it says it is not connected. 

I have never had problems before...🤔

0 Helpful
Peds1944
Investigator
Investigator
In response to Peds1944

‎19-02-2020 10:21 PM

This was not the solution....my phone decided it was...🤬

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XRaySpeX
Grand Master
Grand Master
In response to Peds1944

‎19-02-2020 10:24 PM

OK! Undone!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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