21-02-2020 12:03 PM
I have been having issues where my internet drops out frequently. I initially though it was the router checking or actually updating as it was often late at night but the frequency is increasing and it occurs randomly including daytime. I checked the log as it's happened 3 times in the last few days. See below:
I was already investigating an issue with latency/ping as it was getting to the point I can no longer game online due to lag spikes. Competative gameplay is no longer possible even if i restrict use on my network. Any activity such as using Twitch, Netflix or even something such as opening Google Keep causes games such as Warframe to bug out. My gaming connection is via ethernet.
Solutions I've tried:
This speed test is through the test socket via Ethernet:
Here are my cabinet details
Below are Smarthub detail and line info:
I can't find a wired phone to do a quiet line test unfortunately. Here are some ping examples:
It's not just game servers pings either as I check BBC, 8888 etc. My speed tests regularly have a latency of +100ms. According to BT my line is capable of 32Mbps but I always range between 17-19 Mbps. Upload speed is not guaranteed but supposed to be between 3-6Mpbs but averages 1.8 Mbps.
I feel it may be a line fault and require an engineer.
21-02-2020 12:35 PM
The erratic ping for gaming when anyone is streaming is a known fault that any ISP using BTWholesale is suffering from. AFAIK it is under investigation but who knows when a fix will be in place.
Regarding dropouts the first teat is always the quiet line test as that accounts for 99% of problems and a phone handset for about £5 is the most basic and useful diagnostic tool.
21-02-2020 02:30 PM
My main issue is the drop outs. I borrowed a phone from my neighbour and there is a buzzing in the background. This was directly in the test socket.
I'm aware of the issues regarding ping/latency when streaming. I stopping watching Twitch whilst gaming even on lower settings a while ago as I would get spikes of 450+ ms. Even with all devices supressed, 5Ghz turned off and Mode 3 activated. I still see spikes going from 35 > 250ms. This is across multiple gaming servers in multiple locations too. Even pinging google or BBC bounces around from 30 > 90ms so i'm not so sure its the BTWholesale issue you mentioned.
Here are the images as they were hidden my mistake:
I only ever get 17-19 Mbps. Upload between 1.8 - 2.2Mbps.
Speed/Latency testvia test socket ethernet:
21-02-2020 02:34 PM - edited 21-02-2020 02:35 PM
If there is noise on the line report it as such. Once the noise issue is rectified the drops should stop.
Your images will appear once they've been approved.
21-02-2020 03:38 PM
EE are sending me a new Smarthub. I'm not confindent this will solve the issue as I have buzzing on the quiet line test but i'll keep my fingers crossed. Quite frustrating as she said there was a limit to what they can do and she started to roll of the promised line speed of 11Mbps being met when that's not even the issue, though it should be as I get far lower than my downstream potential of 32.7Mbps. I'll update the post anyway.
21-02-2020 05:05 PM
If there is buzzing on the line then you must report a noisy line fault, not a broadband one. If the noisy line is not resolved you will still get drop outs and instability.
21-02-2020 06:48 PM
Yeah exactly. I went through all this repeatedly and reiterated that point. She consulted her colleagues for about 10 mins. She said the line doesn't have a fault even though the salient points indicate it:
I stated I felt Openreach should sent an engineer. I mean it may be the router but i'm dubious.. Coupled with the fact my down/up speed is well below attainable levels (though I suspect that is intended but I don't know enough about noise margin etc tbh)
21-02-2020 06:57 PM
It can't be the router if there is a buzzing noise at the test socket with the router discon'ed.
Concentrate on the noise & forget the rest of the issues until it is fixed.
Report the continual buzzing noise to your landline provider as a voice fault and don't mention anything to do with BB.
21-02-2020 07:15 PM
Ok, EE is my provider so i'll give it a go. I'm busy most of the weekend so I'll report it on Monday and update.
21-02-2020 07:25 PM - edited 21-02-2020 07:26 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance. Good luck with it!
25-02-2020 09:13 PM
I got a landline phone delivered today as I didn't trust the old one I borrowed. The quiet line came back fine via the test socket. Changing filters has not helped either. The new router will arrive soon so I will update as soon as I can.
27-02-2020 12:37 AM
I got my new router today. I set it all up and had 3 disconnections today. Speed is still slow and ping has also been all over the place. I used the original openreach filter faceplate so i'm going to leave it a day or so then switch to the filter I received from EE to eliminate it from the equation. I'm running ping plotter on a number of IP's and will keep an it + router logs.
27-02-2020 05:16 PM
Here is a pingplot of 30 mins to 8888 and BBC this afternoon. The red is packet loss:
Here is a 10 min window of Google, BBC and a Game Server from this afternoon:
Both of these were conducted on a quiet network except for a steam download capped to 512 kbs. I am aware this is a known issue. Any stream no matter the quality, be it Twitch, iPlayer, Netflix or TVPlayer impacts gaming with latency and packet loss, some of them upto 600ms. This is not acceptable for competitive gameplay but my issue is I play Warframe and it bugs the instance, meaning quitting is the only option. I used to play with a 1080p Twitch stream open and Discord, sometimes Spotify too with no issues. Now I have problems with multiple games with nothing open. This needs to be elevated as there are many examples of this from others online.
My main concern at the moment though are my disconnects. I have had 3 since the new router was set up. I am going to moniter that over the comming days.
10-03-2020 05:13 PM
Update: I've had one No Carrier disconnect since the initial 3 I had after setup of the new router. Ping is still an issue. Doesn't matter how much bandwidth I have, any stream of 160p and over continually causes spikes. Even opening Google Keep on my phone causes a huge spike which can effect a online gaming instance. I know there is an overarching issue with BTWholesale but I feel the main issue is the router being poor, with no underlying QOS at all.