21-05-2019 09:41 PM
New to EE fibre broadband (around 2 weeks). Everything is running well when devices are connected but getting to connect is painful.
Some devices have to try and connect 3-4 times before getting on wifi. (see phone wifi flashing on/off etc.). Laptop really struggles, have spilt 2.4 and 5 so I swap it around and sometimes that connects easier, no logic to this it can be either 2.4 or 5 causing connection issue at anyone time.
Sometimes devices will connect to wifi but get no internet and just for 10+ mins with no internet.
Wifi plugs are a no go, just wont connect, trying this also kicks phone off. It seems the connect/disconnect process just stops everything and phone will sit there with wifi but no internet.
When devices eventually get connected it works well and is plenty fast enough we just never know how devices are going to connect.
I wanted to ask here if there are any smart/not so features in the hub which could cause this behaviour?
21-05-2019 10:34 PM
have spilt 2.4 and 5
Just to confirm, that means you have turned ON Separate the Bands on the Advanced / Wireless Settings page so that the 5GHz SSID appears starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-"? That's good! 1st thing I'd recommend!
Do you have Intelligent Wireless ON?
What devices are you trying to connect? What are their 802.11 wireless standards?
What does it say after you log into the router on the Advanced Settings / My Network page?
22-05-2019 06:36 AM
Yes used separate bands option.
Assume yes to intelligent wifi as not turned it off, where is that option?
will have a look for device info later, but they are android phones x3 (samsung A40, pixel 1 and honor 9 lite), android tablet, chromecast, google mini, laptop, amazon firestick, amazon tablet, 2off sonoff wifi plugs.
I also have am access point connected by cable (tenda f9), devices will connect to this straight away but then still dont get internet straight away. Should add that other devices already connected (same way either 2,4 or 5 or tenda) are getting internet fine.
my network page shows everything connected (once they are) doesnt reference the fact that a device is not getting internet.
23-05-2019 06:51 PM
so have turned auto channel off to static channels 11 and 44 as what i could see as intelligent wifi referenced auto channel selection.
it hasn't made a difference
23-05-2019 09:10 PM
to update wifi standards-
sonoff - 802.11b / g / n 2.4G Wi-Fi
laptop - Protocol: 802.11ac - Intel(R) Dual Band Wireless-AC 7265.
honor 9 lite- Wi-Fi 802.11 b/g/n
tablet - WiFi 802.11 a/b/g/n
samsung a40 - Wi-Fi 802.11a/b/g/n/ac
google pixel - Wi-Fi 802.11 a/b/g/n/ac
amazon fire - 802.11a/b/g/n
amazon fire stick - 802.11 a/b/g/n
google mini - 802.11b/g/n/ac