08-08-2019 09:22 PM - edited 08-08-2019 09:23 PM
@Rjm74 Have you tried turning it off for 30+ seconds then restarting the router ? Also make sure the Ethernet cable is fitted correctly in the back on the router and the wall socket.
08-08-2019 09:41 PM
@Rjm74 Do you by any chance have a spare Ethernet cable ? As the flashing aqua light is stating the broadband cable is not fitted correctly.
09-08-2019 12:03 AM
@Chris_B : Flashing aqua means that the BB is not connected over the cable from the phone socket; nowt to do with the Ethernet side of things.
09-08-2019 12:04 AM
@Rjm74 : Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB?
What does it say after you log into the router:
Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
09-08-2019 09:08 AM - edited 09-08-2019 09:09 AM
@Chris_B : RJ11 for connecting DSL socket to router. RJ45 is Ethernet. These are really the names of the connectors at the ends of cables.
09-08-2019 09:24 AM
@XRaySpeX But what’s the cable called. The plug at the end is not used to Identify the cable and you know this.
09-08-2019 09:30 AM - edited 09-08-2019 09:32 AM
@Chris_B : I dunno; look it up. Everybody looks at the plugs to id them & calls them RJ11 cables..
09-08-2019 09:35 AM
@XRaySpeX But no one calls the cable by the ID of the plug do they. And I’m not talking about people who work within IT. I’m talking about end users.
by Cazamataz66 Saturday