I recently got EE Fibre plus with a min. 75mbps and max of 79 mbps and guaranteed 74mbps. I was very happy with the installation and enjoying the consistent good speed usally about 73.4 mbps. but after a week it dropped to 66mbps and I assumed it was due to the testing in the initial 10 days. but its been over 2 weeks now and it hasn't moved above 54-57mbps and is settled. the download sync on the router shows 60mbps, I don't know why... I had contacted EE after the 10 days and they logged in as a fault and couldn't find any fault on the line.
1. Router stats:
2. wired speed test results: https://www.thinkbroadband.com/speedtest/1549984591191243155
3. My local exhange:
4. Bt Broadband Availability Checker:
Any help would be really appreciated.
What are all EE's contractual speed estimates given in your MyEE for BB under Your broadband speed ?
Your broadband speed
Broadband speed tells you how fast data is sent (upload speed) or received (download speed) along your phone line. It's measured in megabits a second (Mb/sec), usually shortened to Meg or Mb.
Minimum Fibre Download Speed is 75.0 Mb/Sec
Maximum Fibre Download Speed is 76.0 Mb/Sec
Minimum Fibre Upload Speed is 19.0 Mb/Sec
Maximum Fibre Upload Speed is 20.0 Mb/Sec
Minimum Guaranteed Download Speed is 74.0 Mb/Sec
You'll find more information in our guide about broadband speed.
EE is a signatory to the Voluntary Broadband Speeds Code of Practice. This means that we will always aim to give our customers clear and accurate information on home broadband speeds.
You are actually getting 60 Meg, well below EE's Minimum Guaranteed Download Speed of 74 Meg. You should call EE to complain that they are not delivering their Guaranteed speed.
UPDATE: I had talked to EE and they sent out an engineer. He saw no fault with the router or wiring and told that he will check the cabinet. I will be notified by EE later regarding the outcome.
by RVH Wednesday
by JessClark78 Monday