by Meterman1968
Explorer

Slow internet

I have just got new fiber optic broadband and it’s still as slow as the old internet ! Does it take a while before it gets up to speed ?

10 REPLIES 10
by Grand Master
Grand Master

Re: Slow internet

@Meterman1968   It can take day or so, EE will be in touch to inform you of your speed in about a week. If it’s not right then do contact customer services. 

by Grand Master
Grand Master

Re: Slow internet

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

 

4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by robertdl Investigator
Investigator

Re: Slow internet

how long u had it installed for

by Tamas001
New Member

Re: Slow internet

everything depends on your  guaranteed speed..... and yes the ee unfortunatley too slow and not reliable

 

by robertdl Investigator
Investigator

Re: Slow internet

my speed if fine get my garenteed speed of just under 70mb

by Meterman1968
Explorer

Re: Slow internet

Thanks

Sent from my iPad
by
EE Community Support Team

Re: Slow internet

Hi there @Tamas001

 

Thanks for coming here.

 

Are you experiencing slow speeds with your Home Broadband?

 

If so, can you let us know what is happening?

 

Leanne.

by
EE Community Support Team

Re: Slow internet

Let us know how you get on @Meterman1968 

 

Have a lovely Sunday 🙂

by Meterman1968
Explorer

Re: Slow internet

Have done a factory reset and will see how things are

Sent from my iPhone
by
EE Community Support Team

Re: Slow internet

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