by allanb22 Investigator
Investigator

Slow fibre broadband

I have fibre broadband but the speed has been down as low as 1mb.  The average seems to be about 5mb.  The upload seem to be OK and I often get about 8mb UP.

What can be done to get my speed close to the contracted 40mb?

The DSL status from my broadband router are:

Status

 

Configured

Current

Line Status

UP

Link Type

Fast Path

Operation Mode

Automatic

G.993.2 (VDSL2)

Data Rate Information

Upstream

9999 (Kbps)

Downstream

40000 (Kbps)

Defect/Failure Indication

Operation Data

Upstream

Noise Margin

13.8 (dB)

Line Attenuation

0.0 (dB)

 

Downstream

Noise Margin

14.2 (dB)

Line Attenuation

 16.3 (dB)

Indicator Name

Near End Indicator

Far End Indicator

Output Power  2.6 (dBm) 12.8 (dBm)

Fast Path FEC Correction 73922 7571

Interleaved Path FEC Correction -- --

Fast Path CRC Error 0 0

Interleaved Path CRC Error -- --

Loss of Signal Defect 1 0

Fast Path HEC Error STR 0 0

Interleaved Path HEC Error -- --

Error Seconds 10 1383

 Statistics

Received Data 8282895 (Kbits) Transmitted Data 15678121 (Kbits)

 

The link to a current speedtest is:

https://www.thinkbroadband.com/speedtest/1500021216133491355

 

and my exchange is:

https://availability.samknows.com/broadband/exchange/WWSPET

6 REPLIES 6
by Grand Master
Grand Master

Re: Slow fibre broadband

@allanb22: What's the Uptime corresponding to those router stats?

 

Is that speedtest over wireless? If so, what's it like wired?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by allanb22 Investigator
Investigator

Re: Slow fibre broadband

The speed was measured over an eithernet connection. 

Can I get the uptime from the router it has not been powered off and on for some time?  The speed seems to vary according to the time of day, at about 5am I can get the full 38mb but in the morning and early evening it drops to 1-4mb.

 

 

by Grand Master
Grand Master

Re: Slow fibre broadband

Post 'System Uptime' from top of System Log page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by allanb22 Investigator
Investigator

Re: Slow fibre broadband

System Uptime is: 776:46:36
by Grand Master
Grand Master

Re: Slow fibre broadband

Can't see anything wrong there.

 

Does this slow down only occur during peak times?

 

Did you upgrade to fibre from ADSL with EE?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by allanb22 Investigator
Investigator

Re: Slow fibre broadband

It depends what you call peak times.  It is currently 4.95 mbs at 3:15pm.  The slowdown is only affecting download speed; the upload speed is usually higher than download.  Upload is currently  9.2mbs! 

Is my connection being throttled?

I did not upgrade from ADSL, I contracted fibre.

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