by curioso Investigator
Investigator

Slow broadband

Hi,   

I have been experiencing very slow broadband speeds for over 2 weeks, dropping lots of times.

Untitled.pngCould someone help me with this matter please?

Thanks in advance.

Regards,

Pedro

5 REPLIES 5
by Grand Master
Grand Master

Re: Slow broadband

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by curioso Investigator
Investigator

Re: Slow broadband

Hi,

Thank you for your reply.

Here it is the results:

 

 

Router Stats:

Line Status:Connected

DSL Modulation Type:ADSL_2plus

Annex Type:Annex A

 

Untitled.png

 

wired speedtest:

Link to this result:
https://www.thinkbroadband.com/speedtest/1525186157267334055

Exchange:

https://availability.samknows.com/broadband/exchange/LWKGRE

 

Thank you.

by Grand Master
Grand Master

Re: Slow broadband

Well, there's nowt wrong there. Your BB connection is good & the speed test is commensurate with that.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by curioso Investigator
Investigator

Re: Slow broadband

Thank you for your fast reply.

Actually it looks better now, it has been terrrible for the past 2 weeks, hopefully it will keep like that .

Thank you

by
EE Community Support Team

Re: Slow broadband

Let us know how you get on @curioso

 

Have a lovely evening 🙂

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