01-05-2018 02:53 PM
I have been experiencing very slow broadband speeds for over 2 weeks, dropping lots of times.
Could someone help me with this matter please?
Thanks in advance.
01-05-2018 03:01 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
01-05-2018 04:03 PM - edited 01-05-2018 04:24 PM
Thank you for your reply.
Here it is the results:
DSL Modulation Type:ADSL_2plus
Annex Type:Annex A
Link to this result:
01-05-2018 04:54 PM
Well, there's nowt wrong there. Your BB connection is good & the speed test is commensurate with that.
01-05-2018 05:43 PM
Thank you for your fast reply.
Actually it looks better now, it has been terrrible for the past 2 weeks, hopefully it will keep like that .