02-06-2019 12:52 PM
Hi, steadily over 18 months my sync speed and IP profile has dropped. Initially I was getting 80/20 full sync and 75 on BT download test.
fast forward and my sync speed on the router is 63/20. But download speed test are 50. According to BTW my ip profile is set to 51.
According to BT wholesales availability checker I get the following;
|VDSL Range A (Clean)||80||70.9||20||19||65.4||Available||Available||--|
|VDSL Range B (Impacted)||80||68.6||20||19||62.6||Available||Available||--|
If I go to order broadband I get a min guaranteed speed of 63?
Houses on both sides and opposite get a full 80/20 as cabinet is just round the corner. Any ideas what to do next?
02-06-2019 01:37 PM - edited 02-06-2019 02:16 PM
Welcome to EE's Home Broadband Forum.
You can't trust the BT Speedchecker. How can Achieved Speed 51.76 Meg be > Max Achievable Speed 51.6 Meg?
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
02-06-2019 02:30 PM
Do you use the supplied router or have you tried a third party one?
02-06-2019 03:51 PM
1. Im not using the EE box as it broke I have a Vigor130 modem and an ASUSAC5300
From the modem (this is 72 hours uptime as had a power cut)
---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
Running Mode : 17A State : SHOWTIME
DS Actual Rate : 59486000 bps US Actual Rate : 19554000 bps
DS Attainable Rate : 6909460 bps US Attainable Rate : 19558000 bps
DS Path Mode : Fast US Path Mode : Fast
DS Interleave Depth : 1 US Interleave Depth : 1
NE Current Attenuation : 11 dB Cur SNR Margin : 9 dB
DS actual PSD : 0. 0 dB US actual PSD : 12. 5 dB
NE CRC Count : 7 FE CRC Count : 9610
NE ES Count : 3 FE ES Count : 8453
Xdsl Reset Times : 0 Xdsl Link Times : 1
ITU Version : fe004452 ITU Version : 41590000
VDSL Firmware Version : 05-07-06-0D-01-07 [with Vectoring support]
Power Management Mode : DSL_G997_PMS_L0
Test Mode : DISABLE
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 13 dB Far SNR Margin : 5 dB
CO ITU Version : b5004244 CO ITU Version : 434da48c
DSLAM CHIPSET VENDOR : < BDCM >
2. Link to results from a wired test on iMac 5K 1gb ethernet directly.
3. Connected to Longworth exchange - https://availability.samknows.com/broadband/exchange/SMLW
02-06-2019 07:34 PM - edited 02-06-2019 07:37 PM
You're only getting 59.5 Meg sync. It could be due to cross talk as more neighbours join your cab. Are you sure the neighbours you quoted as getting 80/20 Meg are on the same cab & are actually getting that or is that just the BTw estimates for them as it is for you?
What did EE quote as your Guaranteed Min Speed when you joined up? You'll find this in your MyEE for BB.
by Cazamataz66 Saturday