13-02-2017 10:54 PM
So I have an ongoing issue where in the evenings my fibre speed drops. On the last test donr at 22.00 this evening it was 2.92 Mbps download 7.51 Mbps upload and 33.25 ms ping latency.
BT have come out on several occassions over the years. The main socket has been changed. A new router has been sent. BT engineer today found no issues.
The drop in speed is almost always in the evenings which makes me wonder if it is to do with congestion.
13-02-2017 11:02 PM
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
14-02-2017 03:43 AM
System Uptime is: 19:18:48
14-02-2017 09:16 PM
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
DATA RATE INFORMATION
Upstream 9995 (Kbps)
Downstream 39998 (Kbps)
Operation Data Upstream Downstream
Noise Margin 10.0 (dB) 10.2 (dB)
Line Attenuation 0.0 (dB) 14.9 (dB)
Indicator Name Near End Indicator Far End Indicator
Output Power 4.6 (dBm) 4.6 (dBm)
Fast Path FEC Correction 12808 223
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 4203
Interleaved Path CRC Error -- --
Loss Of Signal Defect 1 0
Fast Path HEC Error STR 0 2908
Interleaved Path HEC Error -- --
Error Seconds 303 285
Received Data 12960387 (Kbits)
Transmitted Data 580119 (Kbits)
System Uptime is: 36:45:35
BT Wholesale Speed Test Results
14-02-2017 09:24 PM
Your BB is fine but your throughput is awful. Is that speedtest done wired? If not, can you do so?
Do these slowdowns only occur in the evening?
14-02-2017 11:12 PM
Sorry, I can't see any reason for that. Just on the off-chance try the following & repost full router stats & TBB speedtest.
Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
14-02-2017 11:35 PM
I have a master socket with two sockets which was put in a while out by BT engineer.
Nothing else is connected to socket (made sure of it when the socket was changed and have just double checked)
BT engineer did a quiet test a few days ago and there was no noise.
14-02-2017 11:48 PM
They can be faulty. I had a master socket faceplate with two sockets which was put in by BT engineer when he was round for something entirely diff. It made the phone noisy & the BB slower. I have since run with just the normal NTE5 faceplate with a dangly filter.
If you care to test at the test socket please follow How to access test socket on Openreach master socket .
by ainsley71 Wednesday
by DaveNicholls a week ago