17-06-2018 07:37 PM
For the past week or so I've been having a very slow broadband connection (previously at around 17mbps). Now the download speed reaches only around 0.5 mbps. The router has been rebooted multiple times, the test socket was used (although the backplate of the master socket wasn't connected with any wires) and tried changing the DNS adresses to 22.214.171.124 & 126.96.36.199 as suggested in a guide on the community. I've had no issues with this service before...
|2.7 (dB)||9.7 (dB)|
|21.8 (dB)||34.5 (dB)|
|12.7 (dBm)||0.0 (dBm)|
17-06-2018 08:05 PM
You should be syncing at about 12 Meg instead of the 572 K that you are. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, at the top of the 2nd lowest of these ADSL Banded Profiles, altho' you now show no significant errors. You need to give the DLM time to relent & remove any banding. Leave it alone for at least 7 days & don't reset or resync the router. If it's still banded you should then call EE to get the DLM reset in order to remove any banding. However should significant errors persist the DLM will reapply banding.
17-06-2018 09:14 PM
Thank you for letting me know, but I've just had the broadband briefly disconnect and reconnect. Does that suggest any other issue or is it still a line problem?
17-06-2018 09:21 PM
You mean it is disconnecting & reconnecting of its own accord? That is a symptom of the as yet unknown cause that is triggering the banding.
Don't touch it yourself now but please post the router stats & Uptime now & perhaps in a few days time.
19-06-2018 08:24 PM
It's been a few days since the problem started. The router has been on for about 22 hours. Are the remaining high noise margin levels causing the banding and is it an issue with noise on the line that needs fixing?
19-06-2018 11:03 PM - edited 19-06-2018 11:06 PM
No, it's the reverse. The banding limits your speeds which in turn results in high NMs.
You are still being banded altho' there is no sign of significant errors.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.