Reporting faults

My landline isn't working. My mobile phone is pay as you go, therefore I have to pay 25p to call for help. Is this right? EE will charge me to inform them that their service to me is faulty?

by Expert Contributor
Expert Contributor

Re: Reporting faults

You can use the chat option here. https://ee.co.uk/help/get-in-touch 

by Grand Master
Grand Master

Re: Reporting faults

I don't think Live Chat deals with BB, only contract mobiles.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: Reporting faults

Hi there @GBeer


Thanks for coming to the community.


If you download or sign into the My EE app and head to the contact us section, you'll be able to click to call customer services without charge and report the fault with your landline.


Let us know how you get on.



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